Information for AOL Users

We have recently learned that several major Internet Service Providers (ISPs) including AOL have made changes to their servers and ways of working to help them cope with their increasing number of customers. Unfortunately, these changes have created some incompatibility problems with our website, specifically with the features that require users to log into our site such as registration/logging on, online booking and competitions.

We are currently working with our developers to try and find a solution to these problems. However, it looks at present as though a substantial amount of change will be required by us to rectify these problems and we suspect that it may unfortunately be a while before this is fully resolved.

For some AOL users experiencing problems with our site, adjusting your "Cookies" setting in the AOL browser can help. Instructions on how to do this are below. Alternatively, viewing our site via the Internet Explorer software installed on all Windows PCs rather than using the AOL browser also normally avoids any problems.

We apologise for any inconvenience caused for users unable to access all the features of our site due to these issues. Please be assured we are working to improve the situation in the future.

Enabling Cookies With AOL

AOL 9.0

* From the AOL Toolbar, select Settings.
* Select Internet [Web] Options
* Select Use your Internet Explorer Settings to set advanced browser options.
* Select the Privacy tab
* Select Advanced
* Deselect override automatic cookie handling button
* Click OK to exit.

AOL 8.0

* From the AOL Toolbar, select Settings.
* Select Preferences
* Select Internet Properties (WWW)
* Select the Privacy tab
* Select Advanced
* Deselect override automatic cookie handling button
* Click OK to exit.

AOL 7.0 with IE 6.x

* From the AOL Toolbar, select Settings.
* Select Preferences
* Select Internet Properties (WWW)
* Select the Privacy tab
* Select Advanced
* Deselect override automatic cookie handling button
* Click OK to exit.

AOL 7.0 with IE 5.5

* From the AOL Toolbar, select Settings.
* Select Preferences
* Select Internet Properties (WWW)
* Select the Security tab
* Select the Custom Level tab
* Under "Allow Cookies that are stored on your computer" click "Enable"
* Under "Allow per-session cookies (not stored)" click "Enable"
* Select OK, Yes you want to save the settings

AOL 6.0

* From the AOL Toolbar, select Settings
* Select Preferences
* Select Internet Properties (WWW)
* Select the Security tab
* Select the Custom Level tab
* Under "Allow Cookies that are stored on your computer" click "Enable"
* Under "Allow per-session cookies (not stored)" click "Enable"
* Select OK, Yes you want to save the settings

AOL 5.0

* Go to My AOL
* Pick WWW
* Click the Security tab
* Go to Custom Level
* Scroll down to find Cookie
* Click "Enable"
* Click OK